Vulnerability

We understand that some of our customers have medical or personal circumstances that affect them or their household and, in these cases, we can provide extra support through our dedicated Welfare Team. Our Enforcement Agents and Contact Centre Teams are trained to identify potentially vulnerable customers and ensure these are managed by our Welfare Team. The earlier you tell us that you need extra support the better; and the more you can tell us about your personal or household situation, the more we are able to help. We will usually ask you to provide copies of documents that support any information you have shared with us. Our Welfare Team will work closely with customers to assess any extra needs, provide access to independent advice and carry out affordability assessments to help customers repay their debt in a way that is right for them.

We can promise that any sensitive information you share with us will only be used to help us support you and will be treated sensitively, confidentially, and with respect. To tell us you need extra support or to contact our Welfare Team you can call 01604 625214, email welfare@newlynplc.co.uk or register for extra support by completing our Vulnerability Self Declaration form here.

Vulnerability Self-Declaration

We understand that some of our customers have medical or personal circumstances that affect them or their household and, in these cases, we can provide extra support through our dedicated Welfare Team. The sooner you tell us that you or your household need extra support, the sooner we can help you. Please fill out the form below, giving as much detail as you can, as this will help us to help you. Our Welfare Team will contact you when they have received and reviewed this information, but if you are worried and need to reach us urgently, you can call +447515860717.

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Name

First

Last

Phone Number

Address

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Enforcement agent reference number (Case ID)

How would you prefer us to contact you?

that be contact

Please select the best days of the week for us to contact you

What time of day is best for contact?

Is there anything we should be aware of when we call you? For example, do you need someone to help you translate?

Please tell us about any medical or personal circumstances that mean you or your household require extra support.

We ask that you kindly attach copies of documents or photographs that confirm what you have told us.This could include copies of letters you have received from your Doctor or other medical specialist, prescriptions, details of benefits awards, Police crime report etc *

Click or drag a file to this area to upload.

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Contact Us

Should you have any questions or require further assistance, please do not hesitate to reach out to us. Our team is always here to help and will be happy to provide you with the support you need.